Questions we are asked every week

Anyone running a shop, a CSC, a mobile store or a small agency can register. You need a PAN card, an Aadhaar card and a photo of your shop. A current account is useful but not required on day one.

Registration is free. Some services need a device, such as a biometric scanner for AEPS or a micro ATM, and those are charged at cost when you order them.

Documents uploaded on a working day are usually verified the same day. You will get an SMS when your account is activated.

No. The panel works on any Android phone with a browser, and the mobile app carries the same services. A computer and printer only help if you print receipts and tickets.

Any bank account linked to Aadhaar and connected to the NPCI network can be used, which covers almost every public and private bank in India.

Yes, Tatkal booking opens at the same time as it does on IRCTC. Seat availability is live, so what you see is what the system has at that moment.

To sell policies you need to be registered as a point of sale person. We help you complete that registration, including the training and exam.

Transfer limits follow RBI rules for domestic remittance, and the current limit for a sender is shown in your panel before you confirm a transfer.

Add money by UPI, IMPS, NEFT or a cash deposit at the bank. UPI and IMPS reflect within minutes; NEFT and cash deposits follow bank timings.

Commission for most services is credited to your wallet as soon as the transaction succeeds. A few services settle at the end of the day, and the panel says which.

A failed transaction is auto-reversed. Most refunds land the same day; bank-side delays can take up to five working days, and you can track the status in your statement.

Yes. Request a payout from the panel and the amount is transferred to your registered bank account, usually within a few hours on a working day.

Use the forgot password link on the login page. A one time password is sent to your registered mobile number and you can set a new password after verifying it.

Yes, but for security it needs a request from your registered number or email, and our support team will verify your identity before making the change.

Raise a ticket from the panel with the transaction ID, or call the support number. Keep the receipt or reference number handy so we can trace it quickly.

Monday to Saturday, 10:00 am to 7:00 pm for general queries. Transaction related support also runs on Sunday.